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Here Are Some Frequently Asked Questions |
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Q: Are we required to buy hardware and software? A: No, you are not required to buy anything. All you need is a computer and an Internet connection and you are ready to accept payments from property owners and renters. Q: Is implementation easy? A: Yes, and we provide a free payment portal website too. You will be taking payments usually within one week from the time we receive your approval. Once approved, resident will have access to all EasyPay features and start making payments. Q: Can I change my user profile? A: Yes, you can access your EasyPay account and make changes anytime by entering your User ID and Password Q: Can I stop and start AutoPay anytime? A: Yes, just access your EasyPay account on-line and enter your User ID and Password and turn the AutoPay option on or off. It's simple. Q: Do we need to add technical staff to support EasyPay A: No, you do not need dedicated technical support. EasyPay is web based solution and does not require any hardware or software. For assistance contact or customer support team at 877-202-1212 or email us at support@telebroadcastalert.com.
Q: Can our residents make payments using credit card and debit cards? A: Yes, and to ensure we offer an adequate service EasyPay accepts visa, master card, discover card, diners club international and all debit cards.
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Q: Why do we need a website? A: An interactive community association website will save you time and money by automating most of the routine and time-consuming tasks necessary to manage an association. A community website improves communication between the property manager, Board of Directors and more importantly...the residents. Your residents will have instant access to information through calendar events, online documents, community activities, etc. Having a website is no longer considered an exception, it's a necessity. Q: How do I get a domain name? A: There are several companies that you can register with and manage a domain name yourself, or we can register and manage the domain name for you. Regardless of who registers the domain name you own it. Q: If I have a domain name can I keep it? A: Yes. You can keep your domain name and continue to manage it yourself. Our customer support team will help you re-direct your existing domain to your new Telebroadcast Web Hosting service. Q: Can we offer our members online payment options through our website? A: Yes. You can accept online credit card and debit card payments directly from your website. There are no setup fees, no monthly fees, no recurring fees and you receive 100% of the dues and rent paid by your residents. The resident simply pays a nominal convenience fee for this service. Q: Is my data secure? A: Yes. All Telebroadcast Web Hosting sites are professionally hosted, maintained and and protected by 128-bit encryption, firewalls and anti-virus protection software. Your data is also backed up in real-time and secured in state-of-the-art facilities that are manned 24/7. We maintain 99.9% uptime.
Q: Will I have access to the website to make changes? A: Yes. You have full control over the content you want on your website. This includes private pages for members only as well as public pages for the general public. Q: Can I customize my home page? A: Yes. Your home page can be static for a complete comprehensive view or you can have animation like scrolling weather alerts and upcoming events. Q: Can I customize my menu titles? A: Yes. You have full control over where you want content placed on your site and what items you want to have appear on the menu. Q: Can we have public and private areas of the website? A: Yes. Telebroadcast websites offer multi-level permission access granted by the administrator. You can have private pages for members only and you can have pages with additional security for board members only. You decide. Q: Does Telebroadcast include email addresses? A: Yes. Residents that currently have an email address you can just simply add them to your website. All other resident will receive an email address as part of the service. Q: Can board members have additional email addresses.? A: Yes. Board members and committee members are allowed to have additional email addresses. Q: Is there a charge for additional email address for board members.? A: No. We never charge for additional email address for board members or committee members.
Q: When we're ready to launch how will people find our website? A: Telebroadcast Marketing Advantage services assists our clients with marketing and promoting all Telebroadcast services including Instant Messaging and EasyPay payment processing. Prior to launching your new website we notify your residents to announce the service and where to find information about the new website. We recommend using newsletters, sign postings in strategic locations such as gates entrances and office locations, as well as broadcast messaging services, which is included with your new website service. Q: How much does it cost for a website? A: Telebroadcast Web Hosting services offers three convenient service plans; Standard Plan, Premium Plan and Professional Plan. The Standard and Premium Plans are designed for individual associations and industry professionals. The Professional Plan is designed for management companies who prefer to "white label" the product. For more information and pricing visit us at www.telebroadcastalert.com or call customer support at 877-202-1212. Q: Will my website be search engine optimized? A: Yes. Every Telebroadcast Web Hosting website is Search Engine Optimized to make your site easy to find. There are no additional cost, your site's SEO Data Management Tool helps you maximize top rankings on Internet search engines. Q: Can I View Reports On My Community Website? A: Yes. Each website provides multiple utilization in data and graphical formats. Reports provide information about the pages visited as well as which documents and forms are being utilized. The information will help your web administrator make changes based on quantifiable data. Q: Can I create surveys on my website? A: Yes. Each survey is available in several different formats including multiple choice, check boxes, or any free-form manner you prefer. You have the option to share the results of the survey or use the results solely for planning purposes.
Q: How Do I Get Started? A: Getting started is easy, simply contact our office and a web design consultant will be assigned to your project. The first thing we do is document your requirements and establish an implementation time-line. You can call our customer sales and support line at 877-202-1212 or visit us online at www.telebroadcastalert.com and select Contact Us for more information or email us at mail to support@telebroadcastalert.com Q: How Can I Contact Customer Support? A: Call our toll-free customer support number 877-202-1212 or visit us on line at www.telebroadcastalert.com and select Contact Us or email us at support@telebroadcastalert.com. |
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